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Microsoft Power Virtual Agents Deep Dive


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Duration : 2 Days
Level :Intermediate
Learning Mode : Live Online Instructor-Led Training
Microsoft Power Virtual Agents (PVA) let you easily create and manage powerful chatbots—without the need for code or AI expertise—with an easy-to-use graphical interface. You can easily integrate your chatbots with the products and services you use every day. In this online course, you will gain hands on learning on how to build chatbots and choose from hundreds of prebuilt connectors, build custom workflows using Power Automate, or create complex scenarios with Microsoft Bot Framework.

Audience Profile

This course is for IT Admin, familiar with advanced chatbot concepts

  Skills Gained 

  • Hands on learning on how to build chatbots and choose from hundreds of prebuilt connectors.
  • Build custom workflows using Power Automate, or create complex scenarios with Microsoft Bot Framework.
  • Empower your People to drive more business value through easy to create natural, conversational AI.
Course Agenda

Module 1: Power Virtual Agents

Lessons

  • Build your first chatbot

  • Create topics from existing web pages

  • Improve your chatbot using entities, variables and topic redirects

Hands on Lab

Module 2: Power Automate & Other Integrations

Lessons

  • Integrate with Pre-built Power Automate flows

  • Build Power Automate flows for your chatbot

  • Hands Off to Support Agent

Hands On Labs

Module 3: Optimization

Lessons

  • Chatbot topic design
  • Best Practices for writing topic trigger phrases
  • Chatbot Conversation style, Analytics, Monitoring
  • Monitoring and chatbot performance improvement.

Hands On Lab

 

Module 4: Azure Bot Framework

Lessons

  • Azure Bot Framework

Hands on Lab

Module 5: Teams Integrations

Lessons

  • Power Virtual Agents and Microsoft Team

Hands on Lab

Here is the course outline:

1. Power Virtual Agents

Here in this module we will learn how to build your first chatbot and improve your chatbot using entities, variables and topic redirects.

2. Power Automate & Other Integrations

Here in this module we will discuss how to integrate with Pre-built Power Automate flows and Build Power Automate flows for your chatbot.

3. Optimization

Here in this module we will discuss and learn best Practices for writing topic trigger phrases. We will also discuss Chatbot Conversation style, Analytics, Monitoring.

4. Azure Bot Framework

Here in this module we will deep dive and understand the Azure Bot Framework.

5. Teams Integrations

Here in this module we will discuss Power Virtual Agents and Microsoft Team.

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