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Microsoft Power Virtual Agents in a Day 


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Duration: 1 Day
Level: Beginner
Learning Mode : Live Online Instructor-Led Training
This beginner-level lab gives you hands-on experience designing and developing a chatbot. We’ll show you the steps to build your bot in less than a day.

  Skills Gained

This beginner-level lab gives you hands-on experience designing and developing a chatbot. We’ll show you the steps to build your bot in less than a day.

Course Agenda

Module 1: Power Virtual Agents 

Lessons

  • Build your first chatbot
  • Create topics from existing webpages
  • Improve your chatbot using entities, variables and topic redirects

Module 2: Power Automate & other Integrations 

Lessons

  • Integrate with prebuilt Power Automate flows
  • Build Power Automate flows for your chatbot
  • Authentication

Hand off to support agent

Module 3: Optimization  

Lessons

  • Chatbot topic design
  • Best practices for writing topic trigger phrases 
  • Chatbot conversation style Analytics, monitoring and chatbot performance improvement Closing

Hands on Labs

Here is the course outline:

1. Power Virtual Agents

Here we will learn how to build chatbot and create topics from existing webpages. We will also look at ways of improving your chatbot using entities, variables and topic redirects.

2. Power Automate & other Integrations

Here in this module we will integrate with prebuilt power automate flows and build power automate flows for your chatbot.

3. Optimization 

Here in this module we will design chatbot topic and analytics, monitoring chatbot performance.

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